Refund policy

Return & Refund Policy of http://www.aneeka.com.au

What is your returns policy?
If you are not entirely satisfied with your order, you may be entitled to a refund. Discounted items or items purchased through other entities, such as distributors or retail partners are not eligible for a refund from aneeka.com.au.
To obtain a refund please contact our customer service team on customer.services@aneeka.com.au. Your order must be sent back to us within 7 days of delivery. We do not cover the cost of sending your order back to us.

In order for us to process your refund with no delays we ask you to adhere to the following instructions:

- We only accept returns sent to us within 7 days after an order has been delivered to you.
- All return packages must be shipped with a proof of postage. We are not able to process refunds if proof of postage is not provided.
- The goods are your responsibility until they reach our warehouse, so please make sure it's packed up properly and can't get damaged on the way.
- The items must be sent back to us in original condition with packaging and tags still attached.
- We do not charge restocking or refund handling fees.
- We are unable to refund the initial shipping cost of your order.
- We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

How long will it take for my return to be processed?
- Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.

Can I exchange an item?
Aneeka.com.au does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

What if I have a question that's not answered here?
If you have a burning question about us or our products and policies, that we have not covered here, please feel free to send us an email to customer.services@aneeka.com.au. Our friendly advisors will be happy to assist you and they are available from Monday to Friday 9 AM to 8 PM and on Saturdays/Sundays from 9 AM to 6 PM.